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Softphone

Manual Update for Avaya Workplace App

Due to important security and feature updates that have been activated in the telephone system at short notice, users of the Avaya softphone "Avaya Workplace App" are required to update and re-register with the telephone system. To do this, follow one of the following instructions, depending on your operating system.

 

Instructions

If you are asked for a username and password while performing the following instructions, use <login name>@hochschule-trier.de as username followed by your university password. To download the software for the operating systems Windows and macOS please log in on this page via Shibboleth:

Shibboleth Login
Windows
  1. Log in on this page at the top right via Login or via the SHIBBOLETH LOGIN button above with your university ID.
  2. After successful login, download the latest version of the app for Windows from the download area on the right.
  3. Update the Avaya Workplace app to the latest version.
  4. Launch the app and tap the gear at the top of the right to go to settings.
  5. Navigate to Dienste -> Automatische Einrichtung -> Internetadresse verwenden.
  6. There add the following URL in the Address field: https://voip-autoconfig.hochschule-trier.de/acs/resources/configurations
  7. Confirm the dialog with WEITER. The app is now set up correctly.
macOS
  1. Log in on this page at the top right via Login or via the SHIBBOLETH LOGIN button above with your university ID.
  2. After successful login, download the latest version of the app for macOS from the download area on the right.
  3. Update the Avaya Workplace app to the latest version.
  4. Launch the app and tap the gear at the top of the right to go to settings.
  5. Navigate to Dienste -> Automatische Einrichtung -> Internetadresse verwenden.
  6. There add the following URL in the Address field: https://voip-autoconfig.hochschule-trier.de/acs/resources/configurations
  7. Confirm the dialog with WEITER. The app is now set up correctly.
  1.  
  2. Bestätigen Sie den Dialog mit WEITER. Die App ist nun korrekt eingerichtet.
iOS
  1. Update (if automatic updates are not enabled) the Avaya Workplace App to the latest version.
  2. Open the side overview via the hamburger menu (three horizontal bars) on the top left -> Tap on the gear wheel in the top center to get to the settings.
  3. Navigate to Dienste -> Automatische Einrichtung -> Use a Web Address.
  4. There add the following URL in the Address field: https://voip-autoconfig.hochschule-trier.de/acs/resources/configurations
  5. Confirm the dialog with WEITER. The app is now set up correctly.
Android
  1. Update (if automatic updates are not enabled) the Avaya Workplace App to the latest version.
  2. Open the side overview via the hamburger menu (three horizontal bars) on the top left -> Tap on the gear wheel in the top center to get to the settings.
  3. Navigate to Dienste -> Automatische Einrichtung -> Use a Web Address.
  4. There add the following URL in the Address field: https://voip-autoconfig.hochschule-trier.de/acs/resources/configurations
  5. Confirm the dialog with WEITER. The app is now set up correctly.

Downloads

The download links are visible only after successful registration.

 

VoIP Helpdesk

E-Mail: telefonie(at)hochschule-trier.de

 

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